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Information Support Services and Networking

The Information Support Services and Networking (ISSN) student who successfully completes four years of the program will, at a minimum, be able to integrate computer maintenance and repair, web design and development, and computer applications with business communications skills. The ISSN student will also have practical knowledge of analog and digital electronics as well as a solid background in the field of data communications, which includes network design, routing and switching, and network maintenance and operation.

Graduates of our ISSN program will graduate with the following skills and competencies:

  • The ability to demonstrate health and safety practices specific to ISSN

  • The ability to identify problems through diagnosis and to go beyond the diagnosis with corrective action planning

  • The ability to identify trends in the information technology workplace and society 

  • The ability to configure and install desktop computer hardware

  • The ability to configure laptop hardware and components

  • The ability to summarize printer types, installation and maintenance

  • The ability to install and configure Operating Systems (OS) using the most appropriate methods

  • The ability to compare the layers of the Operating Systems Interconnection (OSI) and Transmission Control Protocol/Internet Protocol (TCP/IP) model

  • The ability to describe network media and topologies

  • The ability to install and configure network operating systems

  • The ability to identify components of network management

  • The ability to explain the troubleshooting theory

  • The ability to identify the function of various local and network applications

  • The ability to utilize multimedia and graphic tools

  • The ability to explain the purpose and functions of computer programming

  • The ability to set up peripheral devices 

  • The ability to explain the fundamentals of web page development

  • The ability to implement a switch network and a routed network

  • The ability to install and manage servers

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